Cherwell Software needed help. The company’s previous MDR did nothing for them.

“Our previous Managed Detection and Response vendor didn’t do anything,” said Greg Biegan, Director of Security, Cherwell Software. “They didn’t notify us, and it was a big gap.”

CRITICALSTART is the complete opposite, delivering complete transparency, reports Biegan. “I see stuff going in, and I see it coming out, and I see it in a beautiful format.”

Cherwell has also taken advantage of CRITICALSTART‘s MOBILESOC capabilities. “It has been worth its weight in gold. Since we are a global company, my team is getting pinged at all hours of the night. And it’s nice; those that are on-call can actually have their phone. They don’t have to be tied to their computer. They can communicate with the consultant that’s there, they can look at what’s going on, they can determine the action, and it’s just like texting. And once it’s done, it’s done.”

Biegan says the best part is that we don’t get pinged a lot. “It’s nice to know that you have that extra safeguard, that extra layer of security with that MOBILESOC.”

Full Video Transcripts:

My name is Greg Biegan. I’m Director of Security for Cherwell Software. Our previous Managed Detection and Response vendor didn’t do anything. They didn’t notify us and it was a big gap. CRITICALSTART, a complete opposite. What I see, I see stuff going in, and I see it coming out, and I see it in a beautiful format.

We have taken advantage of CRITICALSTART‘s MOBILESOC capabilities. It has been worth its weight in gold. Since we are a global company, my team is getting pinged at all hours of the night. And it’s nice, those that are on-call can actually have their phone. They don’t have to be tied to their computer. They can communicate with the consultant that’s there, they can look at what’s going on, they can determine the action, and it’s just like texting. And once it’s done, it’s done.

The best part is, is that we don’t get pinged a lot. And so it’s nice to know that you have that extra safeguard, that extra layer of security with that MOBILESOC.