CRITICALSTART Announces Managed Detection and Response Services with Palo Alto Networks Traps Management Service | Critical Start
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CRITICALSTART Announces Managed Detection and Response Services with Palo Alto Networks Traps Management Service

Industry’s only Zero-Trust Analytics Platform with full transparency and MOBILESOC app now integrated with Palo Alto Networks cloud-based endpoint security, and detection and response service

Plano, TX – February 27, 2019 – CRITICALSTART, a leading provider of cybersecurity solutions, today announced it has integrated Palo Alto Networks Traps Management Service as part of the advanced technology stack of its Managed Detection and Response (MDR) service. Palo Alto Networks Traps Management Service stops threats on the endpoint and coordinates enforcement with cloud and network security to prevent successful cyber attacks.

Palo Alto Networks recently introduced Cortex, the industry’s only open and integrated AI-based continuous security platform. CRITICALSTART will host managed services for Cortex, starting with Cortex XDR, the first-of-its-kind detection, investigation and response product that natively integrates network, endpoint and cloud data to stop sophisticated attacks.

CRITICALSTART will improve the visibility and contextual view of critical events in the organization through the addition of Palo Alto Networks Traps and Cortex XDR data as part of their Zero-Trust Analytics Platform (ZTAP). This offering dramatically reduces alerts by 99% to enable CRITICALSTART’s CYBERSOC analysts to focus only on unknown events using high-fidelity information all while ensuring customers have complete transparency into the MDR alerts, responses and actions.

“As we continue to extend our collaboration with Palo Alto Networks, the integration of Traps and Cortex XDR with our MDR service provides the ideal zero-trust defense for enterprises facing a dramatic increase in malware, exploits, ransomware, and other endpoint attacks,” said Rob Davis, CEO at CRITICALSTART. “As we expand our MDR technology stack and differentiate through our ZTAP, customer transparency, and mobile-first workflow, we’ve seen the resulting impact on our business as our MDR service has grown nearly 300% in the past year.”

“Palo Alto Networks Cortex XDR, in combination with managed security services from partners, like CRITICALSTART, delivers round-the-clock monitoring, analysis and coordinated response across network, endpoint and cloud environments to secure our customers’ most critical assets,” said Karl Soderlund, SVP, Worldwide Channel Sales. “Our collaboration will provide more holistic security outcomes delivered through an even simpler managed model.”

A trusted cybersecurity partner to hundreds of enterprise and mid-sized customers across a variety of industries, CRITICALSTART offers a powerful combination of professional services, strategic product fulfillment, and Zero-Trust MDR services to help customers achieve a mature security posture that meets their specific needs. CRITICALSTART’s CYBERSOC, expert security analysts and Zero-Trust Analytics Platform (ZTAP) allows the company to provide MDR services delivered in a transparent process using a mobile-first approach through the company’s MOBILESOC app, untethering security personnel from their desktops.

CRITICALSTART’s MDR service with Traps is available now to customers. The company will be rolling out Cortex XDR functionality in the near future.


CRITICALSTART is leading the way in Managed Detection and Response. Our mission is simple: protect our customers’ brand while reducing their risk. We do this for organizations of all sizes through our award-winning portfolio, from the delivery of managed security services to security-readiness assessments using our proven framework, the Defendable Network, professional services, and product fulfillment. CRITICALSTART has achieved the Service Organization Control (SOC) 2 Type II compliance certification and was recently named a CRN® 2018 Triple Crown Winner. Visit for more information.


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