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Cybersecurity 101: What to Look for in a Partner

The key to effective cybersecurity is to quickly stop an attack before it becomes a breach.

Leveraging the right tools and working with the right partner is critical in stopping breaches and securing your digital profile. However, to understand what to look for, it’s important to have complete visibility into your environment.

Today, most organizations don’t have the headcount and/or expertise to fully investigate and monitor cybersecurity events on a 24×7 basis. Security teams are overwhelmed and frustrated from alert overload, and are not investigating all security events, meaning they can’t detect all attacks.

Additionally, teams aren’t properly deploying security tools, are ignoring tools or increasing alert thresholds to reduce security event volume, and wasting resources because teams are overwhelmed with repetitive alerts and false positives. As a result, analysts can’t detect or contain breaches fast enough to reduce attacker dwell times.

Even organizations already working with an MSSP or Managed Detection and Response (MDR) provider are experiencing headaches. Most encounter a “one-size-fits-all” approach that doesn’t work with their unique business processes. Teams are forced to interact with their provider by email and through outdated web portals, with no knowledge or visibility into how alerts are triaged.

Given these challenges, when seeking a partner, look for a cybersecurity provider that offers complete transparency and access to all analysts, investigation comments, security analytics, and administrative consoles – nothing to hide and no black box that encourage trust but verify approach.

In evaluating a provider’s technology offerings, look for:

  • The ability to detect and stop breaches by resolving every alert without overwhelming your team.
  • The immediate deployment of an MDR service utilizing a cloud-based approach.
  • 24x7x365 monitoring.
  • A mobile application that goes beyond simple ticketing to offer mobile alert triage, analyst communication, and alert investigation and response.
  • 100% Transparency so you view to same data as the provider’s SOC analysts.

Finally, talk to CRITICALSTART to learn more about our MDR solutions.

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