Alert fatigue was an issue for MoneyGram’s SOC analysts, who were finding themselves dealing more with alerts, and less with the work they were hired to do.
“Prior to the relationship with CRITICALSTART, my SOC analysts were experiencing what we all call alert fatigue,” said Scott Funk, head of security operations at MoneyGram International. “CRITICALSTART has really been able to reduce those alerts. Our SOC Analysts are able to get through every alert they toss our way. I’ve been able to take our level three and level four analysts and put them back to work at what they were really hired to do.”
Funk says CRITICALSTART gives them the attention they need, and find that their issues are resolved in a timely manner.
“Our confidence level since we started our MDR service with CRITICALSTART has greatly increased. We are one of CRITICALSTART‘s top companies for meantime to detect and meantime to respond, and we certainly have reduced the risk within MoneyGram, thanks to that partnership with CRITICALSTART.”
Full Video Transcript:
My name is Scott Funk. I’m head of Security Operations and Data Governance at MoneyGram International. What really led us to our relationship with CRITICALSTART was really the fact that we, as an organization, were going to get the attention we needed. Our issues were going to be addressed in a timely fashion.
Our confidence level since we started our MDR service with CRITICALSTART has greatly increased. I would say that prior to the relationship with CRITICALSTART, my SOC analysts were experiencing what we all call alert fatigue. CRITICALSTART has really been able to reduce those alerts. Our SOC Analysts are able to get through every alert they toss our way. I’ve been able to take our level three and level four analysts and put them back to work at what they were really hired to do. We are one of CRITICALSTART‘s top companies for meantime to detect and meantime to respond, and we certainly have reduced the risk within MoneyGram thanks to that partnership with CRITICALSTART.
